Shipping policy
1. Where we ship
We currently ship to addresses in the United Kingdom (mainland).
If you need delivery to Northern Ireland, Scottish Highlands & Islands, or other remote areas, extra charges or longer times may apply — these will show at checkout when available.
2. Shipping rates
Rates are calculated at checkout. Typical options:
- Standard UK delivery: £2.99
- Free standard UK delivery on orders over £40
Exact cost depends on your basket and address. The price shown at checkout is the price you pay.
3. Processing time
Orders are usually processed within 1–2 working days after payment is confirmed (Monday–Friday, excluding UK bank holidays).
During busy periods this may take a little longer. You will get an email when your order is confirmed and when it ships (if tracking is available).
4. Delivery times
After dispatch, Standard UK delivery is typically 2–5 working days.
These are estimates, not guarantees. Delays can happen with the courier (weather, peak season, incorrect address).
5. Tracking
Where tracking is available, we will email you a tracking number or link after dispatch. Tracking updates are controlled by the courier.
6. Delivery address
Please check your address carefully at checkout. We are not responsible for orders sent to an incorrect or incomplete address you provided. Extra fees may apply to reship.
7. Failed delivery
If a parcel is returned to us because nobody was available, the address was wrong, or it was refused, we may charge again for reshipping or refund the product price minus outbound shipping (where allowed).
8. Damaged or missing parcels
If your order arrives damaged, or something is missing, contact us within 48 hours of delivery with your order number and photos (if damaged). We will help arrange a replacement or refund under our Refund policy.
9. International shipping
We do not currently offer international shipping outside the UK. If that changes, rates and times will be shown at checkout.